What this covers. This policy describes what we collect through the SHC portal (portal.sinerjehomecare.com) and related communications, how we use it, who we share it with, and the choices you have. By creating an account you agree to this policy and to the Terms of Service.
Information we collect. Account details you provide: name, email, phone, password (stored only as a one-way hash), and your role (owner, property manager, tenant). Property details: address, type, occupancy, access instructions, tenant contact information, known issues, and documents or photos you upload. Service records we create: work orders, visit checklists with time stamps, technician notes, photos, condition reports, messages in the communication log, and invoices. Payment details are collected and stored by Stripe, our payment processor; we never see or store full card numbers. Technical data: IP address, browser type, device, and pages visited, plus cookies needed to keep you signed in.
How we use it. To deliver the Protected Property Program and other services you request; to schedule and perform visits; to communicate with you, your manager, your tenant, and our crews about those services; to send invoices, receipts, and service reports; to maintain the condition record for your property; to answer requests and emergencies; to improve the portal; and to meet legal, licensing, insurance, and accounting obligations.
Text messages and calls. If you opt in, we send service texts (scheduling confirmations, technician on the way, visit reports, emergency responses) to the mobile number you give us. Message and data rates may apply. Reply STOP to any text to opt out, or change the setting in My profile. Opting out of texts does not stop service emails required to deliver what you purchased.
Who sees your information. People on your property record: the owner of record, the management company you name, the tenant you invite (status and scheduling only, never costs or documents), and the SHC technicians assigned to your orders. Service providers that process data for us under contract: Supabase (hosting and database), Vercel (web hosting), Stripe (payments), Google (calendar scheduling), and our email and text providers. Insurers, inspectors, or contractors only when you ask us to share a report or a claim file. Authorities when the law requires. We do not sell personal information and do not share it with third parties for their own marketing.
Retention. Property condition records, reports, photos, and invoices stay with the property record for as long as the property is enrolled and for seven years after, because owners, insurers, and licensing bodies rely on them. Account contact details are kept while your account is active and for the same period afterward unless you ask us to delete them sooner and no legal hold applies.
Security. Data is encrypted in transit and at rest with our hosting providers. Access is enforced by database rules so each account sees only its own properties. No method is perfect; if we learn of a breach affecting your data we will notify you as Florida law requires.
Your choices. Update your contact details in My profile. Ask us to export or delete your account data at contact@sinerjehomecare.com; we will act within 30 days, subject to the retention rules above. Opt out of texts at any time. You may disable cookies in your browser, but the portal needs sign-in cookies to work.
Children. The portal is for adults. We do not knowingly collect information from anyone under 18.
Changes. We will post updates here with a new effective date and notify account holders by email for material changes.
Contact. Sinerje Home Care, contact@sinerjehomecare.com, 1-888-440-FIXD (3493).
Licensed general contractor, plumbing, electrical, roofing, and HVAC. SHC is a maintenance contractor, not a property manager, insurer, or home warranty company.