Account. You may create an account without purchasing anything. You must give accurate contact information and keep your password private. You are responsible for activity under your login. A management company may use one shared login; the company is responsible for everyone who uses it.

What the portal does. It lets you enroll properties in the Protected Property Program, request service, schedule visits, approve quotes, pay invoices, message our team, and keep the records we create. Creating an account creates no obligation to buy; enrolling a property and paying the annual fee, or a partner block purchase, creates the service agreement.

Roles. Owners see their own properties. A management company sees the properties assigned to it. A tenant sees only service status and scheduling for the property they occupy. SHC staff see all records needed to deliver the service.

Payments. Prices are shown before you pay. The annual program fee is billed in advance per property. Materials are billed at the quoted price. Work outside the program is quoted first and nothing starts until you approve it. Payments are processed by Stripe. Partner block purchases are governed by the partner agreement.

Not a property manager, warranty, or insurer. SHC is a licensed maintenance contractor. We do not lease, collect rent, hold deposits, or act as the owner's agent. The program is not a home warranty or insurance; it is scheduled maintenance, installed protection, and a response service as described in the membership agreement.

Your content. Photos, documents, and messages you upload stay yours. You give us permission to store and use them to deliver and document the service. Do not upload content you do not have the right to share.

Acceptable use. No attempts to access another account's records, interfere with the portal, or use it for anything unlawful.

Privacy. Our Privacy Policy explains what we collect and how we use it, including text message consent.

Availability and changes. We may update the portal and these terms. Material changes are announced by email and take effect on the date posted. If you keep using the portal after that date, you accept the updated terms.

Disclaimer and liability. The portal is provided as is. To the extent allowed by Florida law, SHC is not liable for indirect or consequential damages arising from use of the portal. Nothing here limits liability for work performed under our licenses, which is governed by the membership agreement and Florida law.

Governing law. Florida. Venue is the county where the enrolled property is located or Seminole County, Florida.

Contact. contact@sinerjehomecare.com, 1-888-440-FIXD (3493).